Policies

Listed below is a list of our company policies. Click on an item below to learn more.

Pledge of Protection Mattress Policy

Delivery Policy Return Policy

Low Price Guarantee Contest Rules

No Lemon Policy

In 1932, Rufus Call Willey began selling appliances to his friends and neighbors in Syracuse, Utah. He started his business with a simple philosophy-people deserve quality merchandise and great service at a fair price. Today, that same philosophy still exists at the company he founded over 60 years ago. That's why R.C. Willey offers you the security of our "Pledge of Protection".

Even the best quality merchandise can sometimes need repairs, and repairs are expensive. R.C. Willey's Pledge of Protection protects you from the high cost of repair bills. If the item covered by the Pledge of Protection fails, R.C. Willey will fix it. There's no paper work to complete, no hassles, no fuss. Just call the nearest R.C. Willey location and you will be referred to a factory-authorized service center in your area. Present your sales receipt and a factory-trained technician will perform the needed repairs on your purchase. You never see a bill on repairs completed under this agreement.

The pledge of protection extends the manufacturer's warranty for the period of the pledge. Anything covered under the manufacturer's warranty is covered for that time period. Exclusions generally include disposable items like batteries. Naturally, damage caused by misuse or abuse is not covered.

Click here to view Consumer Protection Plan.

Other Pledge of Protection Benefits

When you purchase a Qualifying Extended Warranty from R.C. Willey and do not need to use the warranty in any from, you may qualify to receive an R.C. Willey gift certificate at the end of the warranty term equal to 50% of the cost of the warranty. Please read the following details.

The extended warranty must be expired to receive the "Buy-Back" gift certificate.

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R.C. Willey offers delivery to a large geographical area surrounding our warehouse(s). Long-distance and evening deliveries may be assessed an additional delivery charge. Please see our store for your local delivery area and schedule. Your order must be paid for or fully credit approved in advance of your scheduled delivery date in order to be delivered.

We will call you two days in advance of your scheduled delivery date to confirm your delivery and to verify your delivery address and other important information. This call also confirms to us that you will be available to receive the delivery on the scheduled date. If you are not home when we attempt to make your delivery on the scheduled delivery date, we will help you reschedule your delivery for the next available date and will assess a $55 redelivery charge. Any order rescheduled less than 24 hours prior to the original scheduled date will be assessed a $55 rescheduling fee.

Our drivers will call you the morning of your delivery date to give you a three-hour block of time during which your delivery will be made. If our drivers were unable to contact you, please call our Service Center(s) at (702) 856-8060 (Las Vegas area) or (801) 596-6959 (all other deliveries) on the day of delivery to get your 3-hour delivery window. We are unable to make time commitments for delivery before our drivers set the three-hour window.

We recommend that you personally be home to receive and inspect your merchandise. If this is not possible, other arrangements must be made to have a responsible individual receive your delivery. Our delivery associates are happy to call ahead for you to meet them at your home. Please provide the phone numbers where you can be contacted and the amount of time you will need to make the connection.

Please clear the area in your home where you would like your new merchandise placed. Our delivery drivers cannot remove your existing merchandise.

R.C. Willey makes the commitment to deliver your merchandise in good condition. If you find this is not the case, we will resolve our concerns at the time of delivery. If you find a problem with your merchandise after our drivers leave, we will send a qualified service technician to your home to help resolve the issue.

Please make certain that you inspect your product carefully when you pick it up with your own vehicle. R.C. Willey cannot be held responsible for merchandise damaged after you pick it up. For your protection and ours, we do ask for a form of picture identification when you pick up your merchandise.

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It is important to R.C. Willey that you are sleeping well on your new mattress. It takes time to adjust to a new sleeping surface. If after 30 nights from the date of purchase you are not comfortable, R. C. Willey Home Furnishings will give you up to 30 additional nights to exchange your mattress.

This exchange is a one-time only courtesy exchange. If the re selected mattress is of greater value, the customer is responsible for any increase in the retail price. Exchanges will be made only after the 30-day adjustment period, and mattresses must be in original and sanitary condition. A pick-up charge of $55 will apply on mattress exchanges.

Adjustable mattresses and bases are not returnable. All sales are final.

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If we service your appliance or electronic product three times during the first year of ownership for legitimate product defects, and it fails a fourth time during the first year, we will verify the failure with an authorized service technician and then replace it.

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If for any reason you are not satisfied with your purchase from R.C. Willey within 14 days, you may exchange the item or return it for a full refund (Mattresses are excluded. See Mattress Policy).

In order to receive full credit for your return, the merchandise must be in like-new condition and electronics products must be returned with the original box and packaging, and with all manuals and accessories.

There is a 15% restocking fee on all computer products and camcorders that are returned in an opened or non-factory sealed box.

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We will meet or beat any price on the exact same item at any full service local retailer. Even after you purchase, if you find a lower price within 30 days, we will refund 110% of the difference. If the item goes on sale at R.C. Willey within 30 days of your purchase, we will certainly match our own sale price.

This price guarantee excludes floor samples, going-out-of-business sales, clearance and damaged items, or other limited-quantity or out-of-stock items.

Please be aware that we reserve the right to change prices, terms, specifications, and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction or verification (including after an order has been submitted).

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• Each contest is open to all qualified persons 18 years or older except the following: Employees of R.C. Willey and related companies; household members, siblings, and parents of said R.C. Willey employees; employees of all Utah, Idaho, Nevada and California broadcasting companies, their affiliates, subsidiaries, agencies and their immediate family members. There is no purchase necessary. One entry per person. Multiple entries will be disqualified.
• A total of one prize may be won per household address, name, and or family residing in same, per contest, whether the prize be in cash, services, or merchandise.
• Persons who have previously won a prize of either cash, services, or merchandise in time in the past are subject to the following restrictions: Persons who have won a prize valued up to $100 in the last 30 days are not eligible to win. Persons who have won a prize valued between $101 and $499 in the last 90 days are not eligible to win. Persons who have won a prize valued between $500 and $999 in the last 6 months are not eligible to win. Persons who have won a prize valued at $1,000 or more in the last 12 months are not eligible to win. These restrictions also apply to immediate household members of contest or prizewinners.
• The winner will be responsible for all tax liability associated with winning this contest. Winner will be required to sign an eligibility release form and give R.C. Willey permission to use their name, photo and voice for promotional purposes without further compensation. By accepting prize, winner releases R.C. Willey from any liability as a result of this prize.
• Copies of these rules are available at R.C. Willey’s corporate offices located at 2301 So. 300 West, Salt Lake City, Utah 84115 during regular business hours; or by mailing a self-addressed, stamped envelope. Contest rules will also be posted on our web address at www.rcwilley.com during the contest period.
• All decisions by the judges and/or administrators of the contest are final.
• Prizes will not be awarded until winner has been verified for eligibility through the R.C. Willey’s advertising department.
• Prizes are non-transferable and will be awarded to the winner only, based on eligibility and may not be traded for different merchandise.
• Picture ID is required in order to claim a prize.
• Prize will not be mailed. Winner must pick up prize in person and sign proof of receipt and contest rules.

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