Customer Service Representative

For accurate product availability please enter your zip code

Customer Service Representative

Location

Reno Furniture Store
1201 Steamboat Pkwy
Reno, NV 89521

Hours

Full-time

Starting Wage

$12.78

Starting Wage Max

$12.78

Schedule

Monday thru Saturday with Sunday and another day off

Description

RC Willey is searching for an enthusiastic, career-minded customer service professional to assist our flooring department.

Starting pay is $12.78/hour with a great tuition reimbursement program!

WHAT YOU’LL GET:,

  • Flexible, friendly work environment.
  • A Great Tuition Reimbursement program!
  • Awesome Employee Purchase Discounts
  • Medical, dental, and vision insurances
  • Vacation & Sick Pay
  • 401(k) with company match

  • JOB RESPONSIBILITIES INCLUDE:
  • Receive and respond to a wide variety of phone calls from customers, contractors and store associates.
  • Work with customers, contractors and support staff to schedule flooring installations and repairs.
  • Prepare and print all flooring contracts (orders) and include all supporting documents needed for contractors to pick up for their scheduled installations.
  • Respond to customer complaints regarding any installation issues.
  • Monitor and update sales orders to ensure high level of customer service.
  • Perform a wide variety of data entry including document filing and claims processing.
  • Work with associates and management at various levels to solve problems.
  • All other duties as assigned.

  • MINIMUM REQUIREMENTS:
  • Excellent customer service and problem solving skills needed.
  • Excellent time management skills with the ability to work in a fast pace office environment.
  • Must be able to work as a team with coworkers to accomplish daily goals.
  • Must be able to type at least 45 wpm and proficient with Microsoft Office (Excel, Word).
  • Must be able to multi-task, pay attention to details and follow through with assigned tasks.
  • Must be dependable and have excellent communication skills.
  • Must be self-motivated and have the ability to work under minimal supervision.
  • Available 8 hours a day, Monday - Saturday 10 AM to 8 PM, full time with Sunday and another weekday off.
  • We require all employees to undergo a criminal background check.

    Please click on the link below to complete an application.

    Bookmark and Share Posted: February 4, 2021

    Back To Top
    Accessibility Icon