Customer Service Representative

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Customer Service Representative


Reno Furniture Store
1201 Steamboat Pkwy
Reno, NV 89521



Starting Wage


Starting Wage Max



Monday thru Saturday with Sunday and another day off


RC Willey is searching for an enthusiastic, career-minded customer service professional to assist our flooring department.

Starting pay is $12.78/hour with a great tuition reimbursement program!


  • Flexible, friendly work environment.
  • A Great Tuition Reimbursement program!
  • Awesome Employee Purchase Discounts
  • Medical, dental, and vision insurances
  • Vacation & Sick Pay
  • 401(k) with company match

  • Receive and respond to a wide variety of phone calls from customers, contractors and store associates.
  • Work with customers, contractors and support staff to schedule flooring installations and repairs.
  • Prepare and print all flooring contracts (orders) and include all supporting documents needed for contractors to pick up for their scheduled installations.
  • Respond to customer complaints regarding any installation issues.
  • Monitor and update sales orders to ensure high level of customer service.
  • Perform a wide variety of data entry including document filing and claims processing.
  • Work with associates and management at various levels to solve problems.
  • All other duties as assigned.

  • Excellent customer service and problem solving skills needed.
  • Excellent time management skills with the ability to work in a fast pace office environment.
  • Must be able to work as a team with coworkers to accomplish daily goals.
  • Must be able to type at least 45 wpm and proficient with Microsoft Office (Excel, Word).
  • Must be able to multi-task, pay attention to details and follow through with assigned tasks.
  • Must be dependable and have excellent communication skills.
  • Must be self-motivated and have the ability to work under minimal supervision.
  • Available 8 hours a day, Monday - Saturday 10 AM to 8 PM, full time with Sunday and another weekday off.
  • We require all employees to undergo a criminal background check.

    Please click on the link below to complete an application.

    Bookmark and Share Posted: February 4, 2021

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