Customer Service Representative - Flooring Department

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Customer Service Representative - Flooring Department

Location

Utah Carpet and Flooring Warehouse - CDC
2301 S 300 W
Salt Lake City, UT 84115

Hours

Full-time

Starting Wage

$14.00

Starting Wage Max

$14.00

Schedule

Monday - Saturday with a day off during the week, flexible schedules available

Description

Starting Wage: $14 per hour

RC Willey Home Furnishings has been serving our community for nearly 90 years. With a foundation built on trust, our employees get more than just a paycheck. We are committed to helping each other succeed and balance work with life responsibilities and opportunities. With flexible schedules, paid time off, a tuition reimbursement program, to a comprehensive health care benefit plan, we want the best for our team.


WHAT YOU WILL GET:

  • Flexible, friendly work environment.
  • Paid Time Off Starting your first day!
  • Paid Holidays.
  • Awesome Employee Purchase Discounts.
  • A Great Tuition Reimbursement program!
  • Medical, dental, and vision insurances.
  • Access to Company medical clinic and services.
  • Paid Parental Leave.
  • Annual Company Profit Sharing.
  • 401(k) with company match and more!

  • WHAT YOU WILL BE DOING:
  • Receive and respond to a wide variety of phone calls from customers, contractors and store associates.
  • Work with customers, contractors and support staff to schedule flooring installations and repairs.
  • Prepare and print flooring contracts (orders) and include all supporting documents needed for contractors to pick up for their scheduled installations.
  • Respond to customer complaints regarding any installation issues.
  • Perform a wide variety of data entry including document filing and claims processing.
  • All other duties as assigned.

  • WHAT YOU WILL BRING ALONG:
  • Excellent customer service and problem solving skills.
  • Must be able to work as a team with coworkers to accomplish daily goals.
  • Must be able to type at least 45 wpm and proficient with Microsoft Office (Excel, Word).
  • Must be able to multi-task, pay attention to details and follow through with assigned tasks.
  • Must be dependable, self-motivated and have the ability to work under minimal supervision.

  • WE WILL HELP YOU SUCCEED

    We provide onsite training and one on one coaching from our support staff. To help keep our employees and customers safe, we perform a criminal background check and drug screen.

    Join our Team! Click on the link below to complete an application.

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