Utah Warehouse - IDC | RC Willey
256 S 5500 W
Salt Lake City, UT 84104
Offline Customer Service Associate
Starting Pay: $17.00 per hour
Schedule: Monday - Saturday with a day off during the week. Flexible schedule during operating hours of 8 AM - 7 PM.
RC Willey Home Furnishings has been serving our community for nearly 90 years. With a foundation built on trust, our employees get more than just a paycheck. We are committed to helping each other succeed and balance work with life responsibilities and opportunities. With benefits such as paid time off, flexible schedules, tuition reimbursement and a comprehensive health care plan, we only want the best for our team.
We are looking for a customer service professional to add to our new Offline Customer Service Team. This role will be onsite at our Intermountain Distribution Center and has the potential to evolve towards a hybrid work from home position over time. This is a full-time, hourly position. Your role will be to provide world-class customer experiences for all customers who communicate with RC Willey via offline channels such as SMS, online forums, social media, and more. Providing a seamless, consistent experience to all RC Willey customers is critical to your success and taking ownership of each customer interaction is necessary. Our customers are the heroes of our brand and deserve to have consistent, on-brand experiences with every communication with RC Willey.
WHAT YOU WILL GET:
Flexible, friendly work environment
Paid Time Off Starting your first day
Excellent Employee Purchase Discounts
A Tuition Reimbursement program
Medical, Dental, Vision insurance including HSA, Life and Disability coverage and more
Access to Company medical clinic and services
Paid Parental Leave
Annual Company Profit Sharing
401(k) with company match and more!
WHAT YOU WILL BE DOING:
Respond to customer questions coming through Bazaar Voice, Podium, etc.
Taking ownership of customer requests in a timely manner
Following up on 100% of contacts to ensure customer satisfaction
Coordinate with all locations, departments, and management as needed
Document every interaction to improve future customer concerns
Handling multiple customer requests at one time, multitasking to see concerns to completion
Navigating multiple systems simultaneously to research issues/solutions
All other duties as assigned
WHAT YOU WILL BRING ALONG:
HS Diploma required; BA/BS degree preferred
2+ years of experience in providing world-class customer service
Skilled at multitasking, enjoys change and likes to work in a team environment
Excellent interpersonal and communication skills, both written and verbal
Experienced with many forms of technology, including social media platforms
Experienced in managing multiple priorities at one time and enjoys achieving deadlines
Demonstrates problem solving skills and are committed to providing positive experiences for all customers
Strong organizational, time management and analytical skills
WE WILL HELP YOU SUCCEED
We provide onsite training and one on one coaching from our support staff. Overtime may be required depending on workload. To help keep our employees and customers safe, we perform a criminal background check and drug screen.
Join Our Team! Click on the link below to complete an application.