Offline Customer Service Associate

• Flexible, friendly work environment
• Paid Time Off Starting your first day
• Paid Holidays
• Excellent Employee Purchase Discounts
• A Tuition Reimbursement program
• Medical, Dental, Vision insurance including HSA, Life and Disability coverage and more
• Access to Company medical clinic and services
• Paid Parental Leave
• Annual Company Profit Sharing
• 401(k) with company match and more!

• Respond to customer questions coming through Bazaar Voice, Podium, etc.
• Taking ownership of customer requests in a timely manner
• Following up on 100% of contacts to ensure customer satisfaction
• Coordinate with all locations, departments, and management as needed
• Document every interaction to improve future customer concerns
• Handling multiple customer requests at one time, multitasking to see concerns to completion
• Navigating multiple systems simultaneously to research issues/solutions
• All other duties as assigned

• HS Diploma required; BA/BS degree preferred
• 2+ years of experience in providing world-class customer service
• Skilled at multitasking, enjoys change and likes to work in a team environment
• Excellent interpersonal and communication skills, both written and verbal
• Experienced with many forms of technology, including social media platforms
• Experienced in managing multiple priorities at one time and enjoys achieving deadlines
• Demonstrates problem solving skills and are committed to providing positive experiences for all customers
• Strong organizational, time management and analytical skills

We provide onsite training and one on one coaching from our support staff. Overtime may be required depending on workload. To help keep our employees and customers safe, we perform a criminal background check and drug screen.

Join Our Team! Click on the link below to complete an application.