Parts Customer Service Associate

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Parts Customer Service Associate


Utah Warehouse - IDC
256 S 5500 W
Salt Lake City, UT 84104



Starting Wage


Starting Wage Max



Monday - Friday: 7:00 AM - 3:30 PM weekends off


The Intermountain Distribution Center is searching for a Parts Customer Service associate. This position will be responsible for assisting the Customer Service department with their warehouse needs as well as providing excellent service to our valued customers.


  • Contact customers to schedule return services to their home to replace parts that have come into stock.
  • Order parts for our in house repair shops including tracking the ordered parts through the manufacture and updating the status of those parts in the RC Willey system.
  • Run all necessary reports and tag and pull merchandise.
  • Track and update Bench Stock parts.
  • Interface in a friendly and positive manner with customers, vendors and associates.
  • Work with customers, vendors and customer service associates to print, pull and load orders throughout the day.
  • Assist as needed by taking customer service phone calls.
  • All other duties as assigned.


  • Must be self motivated and able to work with minimal supervision and have the ability to solve complex problems.
  • Ability to identify problems and offer solutions.
  • Follow all warehouse safety rules and guidelines.
  • Must have good communication and customer service skills.
  • Ability to type at lease 35 words per minute.
  • Must be dependable and have a good attendance record.

  • Medical, dental, vision benefits.
  • 401k with Company match.
  • Tuition Reimbursement.
  • Paid vacation, holidays and sick time.
  • Amazing employee purchase discounts on merchandise.
  • Much more!
  • Bookmark and Share Posted: November 13, 2019
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