Parts Customer Service Associate

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Parts Customer Service Associate

Location

Utah Warehouse - IDC
256 S 5500 W
Salt Lake City, UT 84104

Hours

Full-time

Starting Wage

$13.40

Starting Wage Max

$13.40

Schedule

Monday - Friday: 7:30 AM - 3 PM

Description

The Intermountain Distribution Center is searching for a Parts Customer Service associate. This position will be responsible for assisting the Customer Service department with their warehouse needs as well as providing excellent service to our valued customers. We offer health care benefits: medical, dental, vision, 401 k with company match, tuition reimbursement, excellent employee purchase discounts and much more.

JOB RESPONSIBILITIES:

  • Contact customers to schedule return services to their home to replace parts that have come into stock.
  • Order parts for our in house repair shops including tracking the ordered parts through the manufacture and updating the status of those parts in the RC Willey system.
  • Run all necessary reports and tag and pull merchandise.
  • Track and update Bench Stock parts.
  • Interface in a friendly and positive manner with customers, vendors and associates.
  • Work with customers, vendors and customer service associates to print, pull and load orders throughout the day.
  • Assist as needed by taking customer service phone calls.
  • All other duties as assigned.

  • MINIMUM JOB REQUIREMENTS:

  • Must be self motivated and able to work with minimal supervision and have the ability to solve complex problems.
  • Ability to identify problems and offer solutions.
  • Follow all warehouse safety rules and guidelines.
  • Must have good communication and customer service skills.
  • Thorough knowledge of RC Willey computer systems and procedures.
  • Must be dependable and have a good attendance record.
  • Bookmark and Share Posted: February 14, 2020
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