Customer Service Representative - Flooring Department

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Customer Service Representative - Flooring Department


Utah Carpet and Flooring Warehouse - CDC
2301 S 300 W
Salt Lake City, UT 84115



Starting Wage


Starting Wage Max



Monday - Saturday with a day off during the week


RC Willey is searching for an enthusiastic, career-minded customer service professional to assist our flooring department.


  • Flexible, friendly work environment.
  • Paid Time Off Starting your first day!
  • A Great Tuition Reimbursement program!
  • Awesome Employee Purchase Discounts.
  • Medical, dental, and vision insurances.
  • Paid Holidays.
  • 401(k) with company match and more!

  • Receive and respond to a wide variety of phone calls from customers, contractors and store associates.
  • Work with customers, contractors and support staff to schedule flooring installations and repairs.
  • Prepare and print all flooring contracts (orders) and include all supporting documents needed for contractors to pick up for their scheduled installations.
  • Respond to customer complaints regarding any installation issues.
  • Monitor and update sales orders to ensure high level of customer service.
  • Perform a wide variety of data entry including document filing and claims processing.
  • Work with associates and management at various levels to solve problems.
  • All other duties as assigned.

  • Excellent customer service and problem solving skills needed.
  • Excellent time management skills with the ability to work in a fast pace office environment.
  • Must be able to work as a team with coworkers to accomplish daily goals.
  • Must be able to type at least 45 wpm and proficient with Microsoft Office (Excel, Word).
  • Must be able to multi-task, pay attention to details and follow through with assigned tasks.
  • Must be dependable and have excellent communication skills.
  • Must be self-motivated and have the ability to work under minimal supervision.
  • We require all employees to undergo a criminal background check.

    Please click on the link below to complete an application.

    Bookmark and Share Posted: January 13, 2021

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